OwnStack Refund Policy

1. Refund eligibility

• You request a refund within seven calendar days of payment and have not used the credit to create a project.
• You were charged twice or charged an incorrect amount.
• The transaction was unauthorized and you provide reasonable information for verification.
• A continuing failure caused by OwnStack prevents you from creating or accessing the purchased project within a reasonable period.
• A refund is otherwise required by applicable law.

2. After a project is created

Once a project credit has been used to create a project, delivery of the digital service has begun and the purchase is generally non-refundable. This does not limit non-waivable consumer rights under applicable law or exceptions for duplicate charges, unauthorized transactions, or a material OwnStack service failure.

3. How to request a refund

Email support@lexigo.art with the subject line “Refund request.” Include the email used for purchase, your Creem order ID, and a short explanation. Never send a complete card number, banking password, or verification code.

4. Response and processing time

We respond to refund requests within three business days. Approved refunds are returned by Creem to the original payment method. Funds typically appear within 5–10 business days, but timing varies by bank, payment method, and region.

5. Access after a refund

After a refund, an unused project credit becomes invalid. If a refund relates to an already-created project, OwnStack may end access to that project’s paid guidance and cloud-progress features.

6. Subscriptions and chargebacks

OwnStack currently sells only one-time project passes. There is no subscription or automatic renewal to cancel. If you do not recognize a charge, contact us first so we can locate the order and respond quickly. Creem may still process refunds or disputes under its merchant-of-record and risk policies.

7. Contact

For refund or payment questions, contact support@lexigo.art.